Someone may be trying to take advantage of your love for Amazon.

That’s right. Scammers have been sending out real-looking emails claiming to be from Amazon, letting you know that there’s been a problem with your order. As long as you’re careful about the links you click on and personal information your provide, you can reduce the risk of becoming a victim of this or any other scam. Here’s what you need to know.

According to Amazon customers, the subject line of these scam emails is “Your order cannot be shipped” or that it “cannot be delivered.”

The rest of the email says: “There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information. Click here to confirm your account.”

The scammers also ask that customers not open any new Amazon accounts, according to Inc.

If you happen to fall prey to the scam and click through to “confirm your account,” you’ll be redirected to a very convincing page bearing the Amazon logo asking for your name, address and full credit card information (even the security code!), according to AARP.

Whatever you do, don’t follow the email’s directions. The scammers are phishing, which means they’re trying to get you to hand over sensitive financial information.


You can report suspicious emails on the Amazon website, which also has tips for picking out which emails are legit and which were sent by malicious actors.

“If you received an email regarding an order you didn’t place, the email likely wasn’t from,” the online retailer warns customers on its website. “Please send the email as an attachment to”

Some warning signs include requests for your Amazon username, password, personal information or for an update to your payment information, according to the company’s website.

Never trust an email with attachments or prompts to install software on your computer. Be on the lookout for typos or grammatical errors—even formatting errors can be suspicious.

And, last but not least, check the sender’s email address. If it doesn’t end with “,” it’s not really from Amazon.